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Dog Home Boarding

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Frequently Asked Questions

Below are some frequently asked questions which we hope will put your mind at ease. If you have any other questions, please do not hesitate to contact us.

Are all dogs suitable / do you accept all breeds Home Boarding or Daycare?

No, we have learned from experience that our service is only suitable for friendly, family pets. We are happy to accommodate puppies as long as they are house trained and or cage trained. We are also happy to accept most breeds as long as they are obedient, non-destructive, non-aggressive and have a calm and gentle nature.

We try to treat every dog as an individual and do not discriminate on breed type alone. However, our carers express to us the breeds they are happy to accept, some love larger breeds others prefer smaller breeds. We will only offer you a carer that is comfortable with your dog’s breed type. Canine & Co do not accept breeds registered under the Dangerous Dogs Act.

We do not accept dogs that chew furniture. If your dog causes any damage to the carer’s home, costs must be reimbursed to the carer. We do not accept strong boisterous dogs or dogs that are not under control. We also cannot take dogs who have a tendency to jump fences or dogs who bark or howl excessively.

Please note we can only take male dogs that have been neutered. Apologies for any inconvenience.

If you are unsure about your dog’s suitability – please call us on 01490 460483 and a member of our team will happily discuss your dog’s particular habits and see if we have any suitable carers.

How do I contact you?

You can call us on 01490 460483 (please note we are out a lot with dogs, which means if we are not available you can leave a message and we will call you back). Our opening hours are Monday to Friday 9am to 5pm. If calling outside these times – please leave a message and we will call you back. Alternatively you can either email us at petservices@canineandco.co.uk  or send a quick enquiry here.

Does my dog need to be vaccinated?

Yes. Your dog must be up to date with all its annual vaccinations and copies provided. Kennel Cough prevention treatment is also required. Your dog must also be wormed and flea treated before being placed with us. It is your responsibility to ensure your pet is free of fleas. If fleas are present, your carer may treat your pet and you will need to reimburse your carer for any expense incurred.

If there is any medical reason why your dog is not vaccinated, it could be possible your dogs could stay with one of our non-dog owning carers where it will not be in contact with any other dogs, please discuss with us by calling 01490 460483.  It is your responsibility to ensure your pet is free of fleas. If fleas are present, your carer may treat your pet and you will need to reimburse your carer for any expense incurred.

What will I need to provide for my dog’s holiday?

Food, biscuits, chews, clean bedding & towels, bowls, leads, toys and anything else to make your pets stay comfortable and familiar. If your dog has special dietary needs or medication this is not a problem. If your dog eats fresh chicken or fish, you will need to cook these and provide the food in freezer bags which can be defrosted each day. We suggest that you provide an extra sheet explaining what food or medication should be given and when.

You can see a full list of what you should bring here.

My dog usually sleeps on my bed – will the carer allow him/her to do this?

It is up to each individual carer, however generally most carers are happy for the dog to sleep in the bedroom but in their own basket or on the floor. However, some carers do tell us that they have had dogs sleeping on their beds, especially the small breeds.

What kind of people become dog carers and how are they vetted?

All kinds of people: retired, families, single people, young and old – they all have one thing in common: they are dedicated to caring for dogs. When we receive an application, they first have to fit our basic criteria: they should not be away from their home for more than 3 hours at any one time, they should have a secure garden and they should not have any pre-school children. If they fit our criteria then we arrange to interview them for suitability to our service. Only once they have passed an interview and their homes have been checked, do they come onto our register.

Can I meet the carer before the booking starts?

Yes. In fact, we recommend it. We like you and our carers to meet before the booking starts to ensure that all parties are fully informed and happy. If you are unhappy about the carer we have selected, we have an opportunity to offer an alternative. We want you to go away relaxed and confident and to know the person who will be looking after your much loved pet.

How many dogs do carers look after at any one time?

Generally they only look after one family’s dog’s at any one time.  However during peak periods our carers may look after other dogs at the same time (subject to our maximum number of 3 or 4 dogs).  All dogs must be sociable and get on with other dogs.  If you would prefer for your dog(s) to be the only dogs looked after during their holiday, please let us know in writing at the time of making your booking and we can advise on availability and if there is a premium to pay for this service.

When do I receive my carer’s details?

Before we can give you any contact details for your carer, you will need to pay the non-refundable deposit. In doing so, you are confirming your booking. Once the deposit has been paid you will receive a confirmation via email and you are then invited to contact your carer to make an arrangement to go and visit them with your dog. We respect and protect both client and carer’s confidentiality and will not release any information until a booking is confirmed.

What is the minimum length of stay?

We have a minimum stay of 2 days, however during the busy holiday season we have a minimum stay of 7 days.

Does the time that I leave or collect my dog affect the cost?

No. We charge by the calendar date and not by the 24 hours. This means that you have your carer available all day on the day that you wish to leave your dog and on the day you wish to collect your dog (particularly early and late times by prior arrangement with the carer). This gives you complete flexibility.

Can I make a provisional booking?

You can make a provisional booking, however no dates will be held and no booking is secure until a confirmed booking is made along with a non-refundable deposit has been paid. We would suggest making a confirmed booking sooner rather than later especially during busy seasons to avoid losing any dates.

When is the fee paid for my booking?

The fee is made up of two parts. You pay a non-refundable deposit via Bank Transfer to confirm your booking and guarantee the carer we have selected. The deposit is part of the daily rate and not in addition to it. The balance is due when you deliver your dog to your carer and is paid directly to the carer by cash.

What happens once I have made a booking?

When a booking is made either on-line or by email, we check the information about your dog and select a carer from our register who we think would be best matched to your dog’s needs and temperament. It is always best to be ‘honest’ about your dog – the more information we have the better. We will try to provide you with a carer close to your home, but we feel that it is more important to introduce you to a carer who is best suited to your dog. We will contact you to discuss the carer we have selected. If you are happy to proceed based on the information we tell you about your carer, we confirm your booking by requesting a non-refundable deposit payment by bank transfer. We will send you contact details for the selected carer and invite you to contact them.

What happens if I don’t feel the selected carer is not suitable for my dog?

If, after meeting the selected carer you are unhappy and you notify us within three days of the meeting, we will either introduce you to another carer, or if you prefer, you will be given a full refund of your deposit. Any feedback about our carers you may wish to gives us is always appreciated and helps us select the right carer in the future.

When I want to book with you again can I contact the carer myself?

No. If you wish to check that your regular carer is free on the particular dates you require please contact us and we will do this on your behalf. You will always need to make your booking through the agency to ensure our insurance covers your booking and to avoid any double booking. Your records are kept on file, so you need only phone or email through your dates and we will make a booking and confirm it through to the carer.

What happens if a Carer is having problems coping with my dog?

In the first instance we will endeavour to place your dog with another carer as a problem for one carer may not be the same for another. If a dog is out of control or bites anyone it will be put in to kennels. There is a £20.00 transfer fee for dogs that have to be moved either to another carer or kennels. In the instance of your dog being moved to kennels there will be no refund of the boarding fees you have paid to Canine and Co and any additional fees charged by the kennels will be payable by you.

How does someone become a carer?

After receiving an application and carrying out an interview we vet any prospective carers and are uncompromising in the standards we expect. Our carers are very special dog loving people who enjoy having dogs on holiday with them. We continue to monitor our carers and carry out inspections of their home and garden to ensure standards are kept high.  If you are interested in becoming a dog carer, please contact us for further information here.

Are there any extra charges?

Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day are the only days that are subject to an additional Carer fee charge of £10 per day.

What happens if my dog(s) fall ill during their holiday?

If your dog becomes ill whilst you are away, your carer will call the agency and we will discuss its condition. If we both think it is necessary, your dog will be taken to your vets by your carer providing it is local to them. The cost of treatment will be reclaimed on your return. Any costs incurred by the carer will need to be reimbursed to the carer. We will contact your emergency number at the first opportunity to discuss what has happened and according to your instructions we will keep you updated of your pet’s progress.

What happen’s if I do not turn up for my booking?

If you do not turn up for your booking or cancel giving less than 24 hours notice the total fee is due.

What happens if I need to cancel my booking?

If you need to cancel your booking for any reason, you will not receive a refund of the deposit paid.

What happens if I leave my dog later than agreed?

If you drop off your dog later than the agreed time but on the same day, there is no change to the cost: your carer has been reserved for the day. If you anticipate arriving later, then we ask that you make your carer aware of your later drop off time in order to avoid them waiting longer than necessary, and to ensure they are ready to receive your dog. Please call the agency if you have mislaid your carer’s number. If you drop your dog off on a later day than agreed there is no refund. Your carer has been reserved for you from the confirmed date and it is unfair to them if you decide to arrive later than expected.

What happens if I collect my dog later than agreed?

If you collect your dog or dogs on a day or more later than agreed in the original booking, there will be an additional charge for every calendar day. Please contact the office as soon as you can if this is going to happen, so that we can liaise with the carer and ensure the booking details are all updated.

What happens if I collect my dog early?

If you return from your holiday early and decide to collect your dog before the due date – there is no refund of payment

How far ahead do I need to book?

As far ahead as possible. We do get very busy and hate to disappoint. Also, if you have booked before, it is always nice to book with the same carer where possible. We do try and accommodate last minute bookings, but it is far easier if you can try to book in advance.

What areas do Canine & Co cover?

We presently cover North Wales and are currently recruiting new carer’s – so please ask if you need cover in a particular area by contacting us here.

Does my dog need to be medically insured?

No. Veterinary insurance is completely your decision. Some owners like to have their pets insured & leave policy details with us, others prefer to pay for Veterinary expenses if & when they are required.

What kind of insurance does Canine & Co offer?

All our carers are covered for against Public Liability for up to £5,000,000 and have a Care Custody and Control extension liability to Animals for up to £15,000.

Does Canine & Co services accept more than one dog?

Yes. Most of our carers accept two dogs from the same household. We NEVER split dogs that usually live together unless requested by the owner. We also accept 3 or more dogs from the same household in select homes. Each carer has an individual boarding licence which stipulates the maximum number of dogs they can board at any one time, this is usually 4 dogs maximum.  During peak periods we do accept dogs from different families (subject to our maximum number).

I am worried my dog will not settle, what can I do?

If your dog suffers from very severe separation anxiety or you feel will become very anxious away from you please discuss with us before hand. It maybe that an over night trial stay is recommended well before your holiday to provide both you, your dog and your dog’s carer the peace of mind.  This can be arranged booking through Canine & Co at the standard minimum  2 day stay rate.

My dog is on medication. Is it alright for the carer to administer this?

Yes certainly – please give full details and keep us updated on your dogs condition.

My dog loves kids but knows when he’s had enough. How can I explain this to my carer and are my carer’s children going to understand this?

All carers who have children of school age are old enough to understand dogs. All our carers understand the need not to over-fuss new dogs staying. We expect you to be honest and open about your dog and any worries you may have, so that we can do our best for both you and your dog.

My dog does not get on with dogs but is fine with people, could this be a problem?

In situations like this we can arrange to place your dog with a carer who does not have dogs of their own – subject to availability. This is as long as your dog is friendly with people.  We appreciate your honesty and will do everything we can to help.

Can Canine & Co collect my dog?

This can be arranged dependant upon distance.  There is a charge for this service.

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