If your dog becomes ill whilst you are away, your carer will call the agency and we will discuss its condition. If we both think it is necessary, your dog will be taken to your vets by your carer providing it is local to them. The cost of treatment will be reclaimed on your return. Any costs incurred by the carer will need to be reimbursed to the carer. We will contact your emergency number at the first opportunity to discuss what has happened and according to your instructions we will keep you updated of your pet’s progress.