If you drop off your dog later than the agreed time but on the same day, there is no change to the cost: your carer has been reserved for the day. If you anticipate arriving later, then we ask that you make your carer aware of your later drop off time in order to avoid them waiting longer than necessary, and to ensure they are ready to receive your dog. Please call the agency if you have mislaid your carer’s number. If you drop your dog off on a later day than agreed there is no refund. Your carer has been reserved for you from the confirmed date and it is unfair to them if you decide to arrive later than expected.