When a booking is made either on-line or by email, we check the information about your dog and select a carer from our register who we think would be best matched to your dog’s needs and temperament. It is always best to be ‘honest’ about your dog – the more information we have the better. We will try to provide you with a carer close to your home, but we feel that it is more important to introduce you to a carer who is best suited to your dog. We will contact you to discuss the carer we have selected. If you are happy to proceed based on the information we tell you about your carer, we confirm your booking by requesting a non-refundable deposit payment by bank transfer. We will send you contact details for the selected carer and invite you to contact them.